Shipping policy

PUCK HCKY Shipping Policy

Last updated: October 27, 2026

Thank you for shopping with PUCK HCKY. Here's what to expect when we make and ship your gear.

Order Processing & Production

Our merchandise is made to order, not mass-produced. Production and order processing generally take 7–10 business days and may take longer during busy periods or for certain items. Processing and shipping generally occur Monday through Friday, excluding U.S. federal holidays.

This production time is separate from shipping transit time.

Shipping Methods & Delivery Times

Available shipping options, rates, and estimated transit times are shown at checkout. Transit times begin when the order ships, not when it is placed.

Choosing 2-day or other expedited shipping does not shorten our production time.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

Shipping Costs & Free Shipping

Shipping charges are calculated at checkout based on the destination, package, and selected shipping method.

Orders of $200 or more qualify for free standard shipping within the United States, when offered at checkout. International orders do not qualify for this offer.

You can view available shipping costs by entering your shipping address at checkout before completing your purchase.

Tracking

When your order ships, we'll send a shipping confirmation email with tracking information if supported by the selected service. Carrier tracking may take time to update after the shipping label is created.

International Shipping, Customs, Duties & Taxes

We ship internationally to destinations available at checkout. International transit times vary and may be affected by customs clearance.

International customers are responsible for import duties, VAT, GST, customs charges, brokerage fees, and carrier handling fees assessed by the destination country or shipping carrier.

PUCK HCKY does not collect these charges at checkout. They are assessed and collected separately by customs authorities or the carrier, often before or upon delivery.

These charges are not included in the shipping price paid to PUCK HCKY, are outside our control, and are not refundable by PUCK HCKY. The recipient is generally responsible for import clearance and related charges, subject to applicable law.

Please check local import requirements before ordering.

Shipping Address & Undeliverable Packages

Please confirm that your shipping address is complete and accurate before placing an order. Contact us as soon as possible if a correction is needed. Changes may not be possible once an order has shipped.

If a package is returned because the address supplied was incorrect, delivery was refused, or the package was unclaimed, contact us.

Subject to applicable law, any refund for returned merchandise will exclude original shipping charges and carrier return or handling costs actually incurred. If you would like the order resent, additional shipping charges may apply.

Any legally required refund or cancellation rights remain unaffected.

Lost, Stolen, Damaged & Delayed Shipments

If your package is lost, damaged, or significantly delayed in transit, please contact us at ContactUs@puckhcky.com so we can investigate with the shipping carrier.

If tracking indicates your package has been delivered but you cannot locate it, please check with household members, neighbors, and your delivery location, then contact the shipping carrier directly to investigate. If the carrier is unable to resolve the issue, contact us at ContactUs@puckhcky.com for further assistance.

PUCK HCKY is not responsible for theft occurring after confirmed delivery, except where otherwise required by applicable law. We will review reported delivery issues on a case-by-case basis.

Nothing in this policy limits your rights under applicable consumer protection laws.

Order Changes & Cancellations

Contact us promptly if you need to change or cancel an order.

Because merchandise is made to order, changes or cancellations may not be possible once production has begun. Once an order is in transit, we cannot change its contents or destination.

These limits do not affect any statutory cancellation or other consumer rights that apply to your order.

For return and refund eligibility, including EU and UK cancellation rights, please see our Return Policy.

Questions?

Email ContactUs@puckhcky.com with shipping questions. For return instructions, please see our Return Policy.