Ugh, shipping fees!
We know. We hate them too. No worries, we're not out to gouge our customers! In fact, when you place an order for $100 or more, the shipping is on us! (Currently, this applies to orders being shipped within the U.S. and Canada only.) We typically ship via the U.S. Postal System, as it is usually the most economical, but we also offer FedEx and UPS shipping.
FUN FACT: You can find out your shipping costs without putting in any payment info or having to complete the purchase. Put items in your cart, go to checkout and type in the shipping address--the shipping costs will be calculated for you!
International shipping customers will be responsible for all importing taxes and/or duties when your package arrives. Please consult with your country's import office to determine what the costs might be. To determine whether we ship to your country, put some items in your cart, go to checkout and scroll through the Country drop-down menu. Not payment info is required to do this.
Our goal is to ship your order as quickly as possible. Our designs are all custom-made, some in limited quantities--not mass produced. So, processing time can be 7-10 business days or longer, plus shipping time. If you have received a shipping confirmation email already, then you are likely just days away from being decked out in your new PUCK gear! Just remember that transit times may be influenced by region, customs, weather, time of year, moon cycle, etc.
Birthdays & Holidays
"Hello, it's almost the (fill in the blank) holiday...will I get my PUCK gear in time to present it to my loved one?"
Get in touch. We've been known to bend over backwards to meet tough deadlines for birthdays, anniversaries, holidays, etc. We may even surprise you with gift wrap. If it is at all humanly possible to fulfill your request, and you've asked us nicely, we will. When in doubt, a PUCK HCKY GIFT CARD is a great alternative!
If you have any other shipping related questions, or don't see your country listed as one that we ship to, just shoot us an email at ContactUs@puckhcky.com.