Ugh, shipping fees!
We know. We hate them too. Hey--when you place an order for $100 or more, the shipping is on us! (Currently, this applies to orders being shipped within the U.S. and Canada only.)
FUN FACT: You can find out your shipping costs without entering any payment info or having to complete the purchase. Put items in your cart, go to checkout and type in the shipping address--the shipping costs will be calculated for you!
Processing and Shipping occurs Monday through Friday, excluding nationally recognized holidays. Our goal is to ship your order as quickly as possible. Our designs are all custom-made, some in limited quantities--not mass produced. So, processing time can be 7-10 business days or longer, plus shipping time. Please be aware that choosing 2-day shipping does NOT mean you will receive your gear 2 days from the time the order is placed. If you have received a shipping confirmation email already, then you are likely just days away from being decked out in your new PUCK gear! Just remember that transit times may be influenced by region, customs, weather, time of year, moon cycle, etc.
International shipping customers will be responsible for all importing taxes and/or duties when your package arrives. Please consult with your country's import office to determine what the costs might be.
Please be aware that International shipping via First Class U.S. Postal System does not always offer tracking services. If you need fast international delivery with tracking, selecting DHL shipping is you best choice!
To determine whether we ship to your country, put some items in your cart, go to checkout and scroll through the Country drop-down menu. No payment info is required to do this.
Birthdays & Holidays
"Hello, it's almost the (fill in the blank) holiday...will I get my PUCK gear in time to present it to my loved one?"
Get in touch. We've been known to bend over backwards to meet tough deadlines for birthdays, anniversaries, holidays, etc. We may even surprise you with gift wrap. If it is at all humanly possible to fulfill your request, and you've asked us nicely, we will. When in doubt, a PUCK HCKY GIFT CARD is a great alternative!
If you have any other shipping related questions, or don't see your country listed as one that we ship to, just shoot us an email at ContactUs@puckhcky.com.