We aim to please. Here's some (hopefully) helpful info:
What the heck size should I be ordering anyway?
Right? It can be confusing. Don't despair, we have a SIZE CHART for you.
I noticed that you have separate categories for men's and women's apparel, why do you have to label me and inject your gender biases into my fashion choices?
Easy there...we totally get it. But, it's all about the fit. Check out our APPAREL GUIDE to better understand our perspective.
I already ordered the wrong size/shape/color. What should I do?
We'll help get this all straightened out. We accept EXCHANGES & RETURNS within 30 days of purchase.
Are there special care instructions for your apparel?
Following these instructions will help prolong the life and vibrancy of your PUCK HCKY garments. Wash inside out in cold water on lowest setting. Use mild detergent only. Do NOT bleach. Lay flat to dry immediately after washing. Do NOT machine dry.
I really need help! How do I get a hold of a real person?
Phone us, toll free at: 1 (844) ALL-PUCK
If, for some reason, we can't answer your call, please leave a message. We absolutely WILL get back to you.
What are your shipping costs? Do you ship outside the U.S.?
Indeed we do, please make your way over to SHIPPING INFO to learn more.
How long will it take to receive my order?
We do our best to ship within 7-10 business days, but sometimes it takes longer. Learn more HERE
I don’t see any mention of the NHLPA on your site. Are you authorized to use these NHL players’ names and likenesses?
Great question—and good for you for watching out for bootleggers! We are not affiliated with the NHL; rather, we have established exclusive collaborations with specific players. Together, we come up with the designs that become a part of their Signature Series lines. Our players receive royalties from us on the sale of all items bearing their name and likeness.
Which NHL players are you currently working with?
What about all those amazing bands and entertainers you are working with--do you have permission to use their names and likenesses too?
Absolutely! Like the hockey players that we collaborate with, we sign exclusive agreements with our bands and entertainers, who receive a royalty on sales of their collections. They are all involved in the designs and concepts that we launch together--it's a blast and an honor to work with so many creative and talented personalities!
This is not an emergency--I just wanted to say "Hi". Is that weird?
Not at all....you can do that right HERE
I have an awesome store that should be stocked with PUCK gear. Where do I start?
You start right HERE, my friend!
How often will you release new designs?
Super often! You'd freak if you knew how many awesome designs we have in the pipeline. Want a head's up via email when there's new swag to view? Sign up for PUCK alerts HERE or click that slim, handsome grey box in the lower right corner of your screen!