Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at Contactus@puckhcky.com

Info

Please allow for extra time to receive your order! We are fulfilling orders with a limited crew to ensure the health and safety of our team and our customers.   

NOTE: We usually caution that it may take up to 10 business days to receive your order when shipping within the U.S., but it may take a bit longer right now. Please be patient with us.  

PUCK HCKY is a small, family-run business. While only some of us are actually related by blood, we are all nonetheless family! We also feel a part of a larger family with all of you…as hockey and music enthusiasts, we are all invested in each other’s health and well-being. Take care of one another. Be safe. Share resources with those in greater need, if you are able. With a little PUCK LOVE & PUCK LUCK we’ll all get through this more or less intact.   

If you've recently placed an order that hasn't shipped yet that needs some changes, drop us an email and we'll help you get it all straightened out: contactus@puckhcky.com

If we sent you the wrong item or it is defective in any way, we owe you a big apology! PLEASE contact us, we WILL make it right: contactus@puckhcky.com

If you need a different size, we do accept returns within 30 days of your receiving the product. You'll find all the info you need for returning an item HERE 

Phone us, toll free at: 1-844-ALL-PUCK (1-844-255-7825)

If for some reason we can't answer your call, please leave a message. We absolutely WILL get back to you.

Email us at: Contactus@puckhcky.com 

Not at all...you can do that right HERE 

Apparel

Following these instructions will help prolong the life and vibrancy of your PUCK HCKY garments: Wash inside out in cold water using mild detergent (no bleach). It is preferable to lay garment flat to air dry immediately after washing, if you MUST machine dry, use the lowest setting.  

Really though, don’t put your hockey jersey in the dryer. Just don’t do it. It's a terrible idea.

Absolutely! We sign exclusive agreements with all of our bands and entertainers who receive a royalty on sales from their collections. They are all involved in the designs and concepts that we launch together--it's a blast and an honor to work with so many creative and talented people!

Shipping

Indeed we do. Please make your way over to our SHIPPING INFO to learn more.

We do our best to ship your order with 7-10 business days, but sometimes it takes longer. Learn more HERE